ck343 Privacy Policy

ck343 ("we", "us", "our") operates the online gaming platform accessible at ck343.app and is committed to protecting the personal information of all users who register and play on our platform. This Privacy Policy describes the categories of personal data we collect, the purposes for which we use that data, the circumstances under which we may share it, and the rights you hold in relation to your personal information. It applies to all users of ck343 regardless of the device or method used to access the platform.

By creating an account on ck343 or by continuing to use the platform after this policy has been published or updated, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this policy, you should discontinue use of the platform immediately and contact ck343 support to request account closure.

Our Privacy Commitments

1. Information We Collect

2. How We Use Your Information

ck343 uses the personal data we collect for the following purposes. We process your data only for the reasons set out below and do not use it in ways that are incompatible with these stated purposes:

• Account management and service delivery: to create, maintain, and manage your ck343 account; to process deposits and withdrawals via bKash, Nagad, Rocket, and bank channels; and to provide access to all platform features.
• Identity verification and KYC compliance: to verify your age (21+), identity, and the ownership of payment methods you use, in accordance with responsible gaming and anti-money-laundering requirements.
• Security and fraud prevention: to monitor account activity for signs of fraudulent behaviour, bonus abuse, money laundering, or account compromise; and to take action where a breach of our Terms is detected.
• Responsible gaming: to monitor your play patterns and implement the responsible gaming tools you have activated, including deposit limits, session reminders, and self-exclusion periods.
• Customer support: to respond to your enquiries, resolve disputes, process complaints, and communicate important platform or account updates to you.
• Platform improvement: to analyse usage trends, diagnose technical issues, and improve the overall performance, design, and content of the ck343 platform for all users.

3. Legal Basis for Processing

ck343 processes personal data on the following legal bases depending on the specific purpose:

• Contractual necessity: processing required to create and manage your account and provide the services you have signed up for, including payment processing and customer support.
• Legal obligation: processing necessary to comply with applicable legal and regulatory requirements including KYC, anti-money-laundering checks, and age verification obligations.
• Legitimate interests: processing for fraud prevention, platform security, responsible gaming monitoring, and internal analytics, where these interests do not override your rights and freedoms.
• Consent: for optional marketing communications, where you have provided consent. Consent may be withdrawn at any time without affecting the legality of prior processing.

4. Sharing Your Information

ck343 does not sell, rent, or trade your personal data. We may share your information with third parties only in the following limited circumstances:

5. Cookies and Tracking Technologies

ck343 uses cookies and similar tracking technologies on its platform. Cookies are small text files stored on your device that help us provide a better user experience. We use three categories of cookies:

• Essential cookies: strictly necessary for the platform to function, including session management, login persistence, and security tokens. These cannot be disabled without preventing platform use.
• Analytics cookies: used to understand how players navigate the platform, which features are most used, and where technical issues occur. Analytics data is aggregated and not linked to individual identities.
• Preference cookies: used to remember your settings and preferences on the platform such as language selection, notification settings, and display preferences across sessions.

You can control cookie settings through your device browser. Disabling non-essential cookies may affect certain platform features but will not prevent you from accessing your account or playing games. By continuing to use ck343, you consent to our use of cookies as described in this section.

6. Data Retention

ck343 retains personal data only for as long as is necessary for the purposes described in this policy, or as required by applicable law. For active accounts, we retain personal data for the duration of your account's existence plus any legally required retention period after account closure. KYC documents and financial records are retained for a minimum of five years after account closure in line with anti-money-laundering requirements.

When personal data is no longer required, ck343 will securely delete or anonymise it in accordance with our internal data disposal procedures. If you request account closure, we will action the closure promptly and delete data that is not subject to a legal retention obligation. Anonymised or aggregated data that cannot be linked back to you as an individual may be retained indefinitely for statistical and analytical purposes.

7. Security of Your Personal Data

ck343 implements technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for all data in transit between your device and our servers, encrypted storage of sensitive account data, access controls that limit which staff can view personal data, and regular security reviews of our platform infrastructure.

While we take reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security. You are also responsible for maintaining the security of your own account by keeping your login credentials confidential, using a strong password, and logging out of your account on shared devices. If you suspect your account has been compromised, contact ck343 support immediately at [email protected].

8. Your Rights

As a user of ck343, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected]. We will respond to all valid requests within a reasonable timeframe and at no cost to you:

• Right of access: you may request a copy of the personal data ck343 holds about you, including details of how it is used and with whom it has been shared.
• Right to rectification: if you believe any personal data ck343 holds about you is inaccurate or incomplete, you may request that it be corrected or updated.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purpose it was collected, where you have withdrawn consent, or where processing is unlawful. Note that some data may be retained where there is a legal obligation to do so.
• Right to object to marketing: you may opt out of receiving marketing and promotional communications from ck343 at any time by contacting our support team. Opting out does not affect your ability to use the platform.
• Right to data portability: where technically feasible, you may request that personal data you have provided to ck343 be supplied to you in a structured, machine-readable format.

9. Third-Party Links

The ck343 platform may contain references to third-party services such as payment providers and game studios. ck343 is not responsible for the privacy practices of these third parties. When you interact with a third-party service — for example, completing a bKash transfer or playing a game provided by Pragmatic Play or Evolution Gaming — that interaction is governed by the third party's own privacy policy. We encourage you to review the privacy policies of any third-party services you use in connection with ck343.

10. Children and Minors

ck343 is strictly an adults-only platform. We do not knowingly collect personal data from any person under the age of 21. If ck343 becomes aware that personal data has been collected from a person under 21, that account will be closed immediately and all associated personal data will be deleted as soon as practicable, except where legal retention obligations apply. If you are a parent or guardian and believe a minor has registered on ck343, please contact us at [email protected] immediately so we can take appropriate action.

11. Changes to This Privacy Policy

ck343 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make a material change, we will provide notice via the platform or by email to your registered address before the change takes effect. The date of the most recent revision is shown at the top of this policy. Your continued use of the platform after a policy update constitutes acceptance of the revised Privacy Policy.

12. Contact and Privacy Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ck343 handles your personal data, please contact our support team. You can reach us by email at [email protected]. We are available 24 hours a day, 7 days a week, and aim to respond to all privacy-related enquiries within 5 business days. All communications are handled in English and Bengali.